Technical Support
Use the information below to inquire about product specifications or supporting documents. For inquiries regarding account or order status, please visit our Customer Service area.
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North America, Latin America and Asia-Pacific
| Products | Hours |
Telephone Contacts
|
|---|---|---|
| Sofia, Sofia 2 | Monday - Friday 6:00 AM - 5:00 PM Pacific Time |
Tel: 800.874.1517, option 2, then option 1 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 858.455.4960 |
| Solana | 24/7 Support | Tel: 800.874.1517, option 2, then option 2 (in the U.S.) Fax: 740.592.9820 |
| Molecular Diagnostics, Cell Culture, DFA, and Thyretain | Monday - Friday 8:00 AM - 5:00 PM Eastern Time |
Tel: 800.874.1517, option 2, then option 3 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 740.592.9820 |
| Triage meter-based products and the Triage BNP for the Beckman Coulter Access Family of Immunoassay Systems | 24/7 Support | Tel: 800.874.1517, option 2, then option 4 (in the U.S.) Fax: 858.455.4960 |
| QuickVue, InflammaDry, AdenoPlus | Monday - Friday 7:00 AM - 5:00 PM Pacific Time |
Tel: 800.874.1517, option 2, then option 5 (in the U.S.) Fax: 858.455.4960 |
| Bone Health, Autoimmune, Complement | Monday - Friday 8:00 AM - 5:00 PM Eastern Time |
Tel: 800.874.1517, option 2, then option 6 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 858.552.7905 |
E-mail: technicalsupport@quidel.com
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Europe, Middle East and Africa
Hours of Operation:
Monday-Friday from 7:30 GMT / 8:30 CET to 17:00 GMT / 18:00 CET
(GMT +1/Summer, GMT/Winter)
Monday-Friday from 7:30 GMT / 8:30 CET to 17:00 GMT / 18:00 CET
(GMT +1/Summer, GMT/Winter)
| Country |
Telephone Number
(Option 2 for Technical Support) |
Fax Number |
|---|---|---|
| Austria | +43 (316) 231239 | +43 (316) 231240 |
| France | 0 (805) 371674 | +33 (1) 856 40308 |
| Germany | +49 (0) 7154 1593912 | +49 (0) 7154 1593913 |
| Ireland (Main) | +353 (91) 412 474 | +353 (91) 412 478 |
| Ireland (Toll-Free) | 0 (1800) 200441 | +353 (91) 412 478 |
| Italy | +39 (800) 620 549 | +39 (02) 00638518 |
| Netherlands | 0 (800) 0224198 | +31 (20) 888 1320 |
| Switzerland | 0 (800) 554864 | +41 (31) 560 2913 |
| United Kingdom | 0 (800) 3688248 | +44 (20) 397 04114 |
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E-mail: emeatechnicalsupport@quidel.com
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