Technical Support
Use the information below to inquire about product specifications or supporting documents. For inquiries regarding account or order status, please visit our Customer Service area.
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| Products | Hours |
Telephone Contacts
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|---|---|---|
| Sofia, Sofia 2 | Monday - Friday 6:00 AM - 5:00 PM Pacific Time |
Tel: 800.874.1517, option 2, then option 1 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 858.455.4960 |
| Solana | 24/7 Support | Tel: 800.874.1517, option 2, then option 2 (in the U.S.) Fax: 740.592.9820 |
| Molecular Diagnostics, Cell Culture, DFA, and Thyretain | Monday - Friday 8:00 AM - 5:00 PM Eastern Time |
Tel: 800.874.1517, option 2, then option 3 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 740.592.9820 |
| Triage meter-based products and the Triage BNP for the Beckman Coulter Access Family of Immunoassay Systems | 24/7 Support | Tel: 800.874.1517, option 2, then option 4 (in the U.S.) Fax: 858.455.4960 |
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*As of September 10, 2021, the following countries may contact Beckman Coulter at the link to the right during business hours for technical support for Beckman Coulter BNP Tests for the Beckman Coulter Access Family of Immunoassay Systems: U.S., Canada, China, Puerto Rico, Trinidad & Tobago / Curacao All other countries may continue to contact Quidel (see above table) until further notice. |
https://www.beckmancoulter.com/en/about-beckman-coulter | |
| QuickVue, InflammaDry, AdenoPlus | Monday - Friday 7:00 AM - 5:00 PM Pacific Time |
Tel: 800.874.1517, option 2, then option 5 (in the U.S.) Fax: 858.455.4960 |
| Bone Health, Autoimmune, Complement | Monday - Friday 8:00 AM - 5:00 PM Eastern Time |
Tel: 800.874.1517, option 2, then option 6 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 858.552.7905 |
E-mail: technicalsupport@quidel.com
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Monday-Friday from 7:30 GMT / 8:30 CET to 17:00 GMT / 18:00 CET
(GMT +1/Summer, GMT/Winter)
| Product | Country | Beckman Coulter Customer Service |
|---|---|---|
| Beckman Coulter BNP Tests for the Beckman Coulter Access Family of Immunoassay Systems | Austria, Bahrain, Belgium, Czech Republic, Finland, France (except certain tender customers), Germany, Greece, Ireland, Italy (except certain tender customers), Kuwait, The Netherlands, Poland, Romania, Slovenia, Spain, Switzerland, Tunisia, U.K. | https://www.beckmancoulter.com/en/about-beckman-coulter |
| Country |
Telephone Number
(Option 2 for Technical Support) |
Fax Number |
| Austria | +43 (316) 231239 | +43 (316) 231240 |
| Belgium | +32 (2) 793 0180 | +32 (2) 793 0472 |
| France | 0 (805) 371674 | +33 (1) 856 40308 |
| Germany | +49 (0) 7154 1593912 | +49 (0) 7154 1593913 |
| Ireland (Main) | +353 (91) 412 474 | +353 (91) 412 478 |
| Ireland (Toll-Free) | 0 (1800) 200441 | +353 (91) 412 478 |
| Italy | +39 (800) 620 549 | +39 (02) 00638518 |
| Netherlands | 0 (800) 0224198 | +31 (20) 888 1320 |
| Switzerland | 0 (800) 554864 | +41 (31) 560 2913 |
| United Kingdom | 0 (800) 3688248 | +44 (20) 397 04114 |
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E-mail: emeatechnicalsupport@quidel.com
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