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Technical Support

Use the information below to inquire about product specifications or supporting documents. For inquiries regarding account or order status, please visit our Customer Service area.

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Visit ConnectMe.quidel.com for help connecting your Quidel Instruments to LIS or the cloud, including how to get started and use the Virena test results surveillance system.

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North America, Latin America and Asia-Pacific
Products Hours
Telephone Contacts
Sofia, Sofia 2 Monday - Friday
6:00 AM - 5:00 PM
Pacific Time
Tel: 800.874.1517, option 2, then option 1 (in the U.S.)
858.552.1100 (outside the U.S.)
Fax: 858.455.4960
Solana 24/7 Support Tel: 800.874.1517, option 2, then option 2 (in the U.S.)
Fax: 740.592.9820
Molecular Diagnostics, Cell Culture, DFA, and Thyretain Monday - Friday
8:00 AM - 5:00 PM
Eastern Time
Tel: 800.874.1517, option 2, then option 3 (in the U.S.)
858.552.1100 (outside the U.S.)
Fax: 740.592.9820
QuickVue, InflammaDry, AdenoPlus Monday - Friday
7:00 AM - 5:00 PM
Pacific Time
Tel: 800.874.1517, option 2, then option 5 (in the U.S.)
Fax: 858.455.4960
Bone Health, Autoimmune, Complement Monday - Friday
8:00 AM - 5:00 PM
Eastern Time
Tel: 800.874.1517, option 2, then option 6 (in the U.S.)
858.552.1100 (outside the U.S.)
Fax: 858.552.7905
Triage meter-based products 24/7 Support Tel: 800.874.1517, option 2, then option 4 (in the U.S.)
858.552.1100 (outside the U.S.)
Fax: 858.455.4960

Triage BNP for the Beckman Coulter Access Family of Immunoassay Systems

Customers in U.S., Canada, China, Puerto Rico, Trinidad & Tobago / Curacao

https://www.beckmancoulter.com/en/about-beckman-coulter

Customers in Australia, Taiwan, New Zealand, and Singapore

Tel: 800.874.1517, option 2, then option 4 (in the U.S.)
858.552.1100 (outside the U.S.)
Fax: 858.455.4960


Europe, Middle East and Africa
Hours of Operation:
Monday-Friday from 7:30 GMT / 8:30 CET to 17:00 GMT / 18:00 CET
(GMT +1/Summer, GMT/Winter)
ProductCountryBeckman Coulter Customer Service
Beckman Coulter BNP Tests for the Beckman Coulter Access Family of Immunoassay SystemsAustria, Bahrain, Belgium, Czech Republic, Finland, France (except certain tender customers), Germany, Greece, Ireland, Italy (except certain tender customers), Kuwait, The Netherlands, Poland, Romania, Slovenia, Spain, Switzerland, Tunisia, United Kingdomhttps://www.beckmancoulter.com/en/about-beckman-coulter
Country
Telephone Number
(Option 2 for Technical Support)
Fax Number
Austria+43 (316) 231239+43 (316) 231240
Belgium+32 (2) 793 0180+32 (2) 793 0472
France0 (805) 371674+33 (1) 856 40308
Germany+49 (0) 7154 1593912+49 (0) 7154 1593913
Ireland (Main)+353 (91) 412 474+353 (91) 412 478
Ireland (Toll-Free)0 (1800) 200441+353 (91) 412 478
Italy+39 (800) 620 549+39 (02) 00638518
Netherlands0 (800) 0224198+31 (20) 888 1320
Switzerland0 (800) 554864+41 (31) 560 2913
United Kingdom0 (800) 3688248+44 (20) 397 04114

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