Technical Support
Use the information below to inquire about product specifications or supporting documents. For inquiries regarding account or order status, please visit our Customer Service area.
Get help connecting your Quidel Instruments to LIS or the Cloud
Visit ConnectMe.quidel.com for help connecting your Quidel Instruments to LIS or the cloud, including how to get started and use the Virena test results surveillance system.
Update your Instrument Software
Register at MyQuidel.com to download and install the latest Software, Assay and testing capabilities for your Quidel Instruments.
North America, Latin America and Asia-Pacific
| Products | Hours |
Telephone Contacts
|
|---|---|---|
| Sofia, Sofia 2 | Monday - Friday 6:00 AM - 5:00 PM Pacific Time |
Tel: 800.874.1517, option 2, then option 1 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 858.455.4960 |
| Solana | 24/7 Support | Tel: 800.874.1517, option 2, then option 2 (in the U.S.) Fax: 740.592.9820 |
| Molecular Diagnostics, Cell Culture, DFA, and Thyretain | Monday - Friday 8:00 AM - 5:00 PM Eastern Time |
Tel: 800.874.1517, option 2, then option 3 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 740.592.9820 |
| Triage meter-based products and the Triage BNP for the Beckman Coulter Access Family of Immunoassay Systems | 24/7 Support | Tel: 800.874.1517, option 2, then option 4 (in the U.S.) Fax: 858.455.4960 |
| QuickVue, InflammaDry, AdenoPlus | Monday - Friday 7:00 AM - 5:00 PM Pacific Time |
Tel: 800.874.1517, option 2, then option 5 (in the U.S.) Fax: 858.455.4960 |
| Bone Health, Autoimmune, Complement | Monday - Friday 8:00 AM - 5:00 PM Eastern Time |
Tel: 800.874.1517, option 2, then option 6 (in the U.S.) 858.552.1100 (outside the U.S.) Fax: 858.552.7905 |
E-mail: technicalsupport@quidel.com
|
||
Europe, Middle East and Africa
Hours of Operation:
Monday-Friday from 7:30 GMT / 8:30 CET to 17:00 GMT / 18:00 CET
(GMT +1/Summer, GMT/Winter)
Monday-Friday from 7:30 GMT / 8:30 CET to 17:00 GMT / 18:00 CET
(GMT +1/Summer, GMT/Winter)
| Country |
Telephone Number
(Option 2 for Technical Support) |
Fax Number |
|---|---|---|
| Austria | +43 (316) 231239 | +43 (316) 231240 |
| France | 0 (805) 371674 | +33 (1) 856 40308 |
| Germany | +49 (0) 7154 1593912 | +49 (0) 7154 1593913 |
| Ireland (Main) | +353 (91) 412 474 | +353 (91) 412 478 |
| Ireland (Toll-Free) | 0 (1800) 200441 | +353 (91) 412 478 |
| Italy | +39 (800) 620 549 | +39 (02) 00638518 |
| Netherlands | 0 (800) 0224198 | +31 (20) 888 1320 |
| Switzerland | 0 (800) 554864 | +41 (31) 560 2913 |
| United Kingdom | 0 (800) 3688248 | +44 (20) 397 04114 |
|
E-mail: emeatechnicalsupport@quidel.com
|
||